To my valued patients,
Another year has quickly passed and the holiday season is already here. Amazing how fast each year seems to pass. It feels like I just wrote last year’s end-of-the-year update. I hope this letter finds you well. I would first off like to thank all of you for another great year. It’s hard to believe that it’s been three years since we opened the doors of Torrey Hills Family Dentistry. This has been a crazy, but wonderful year personally for me; working harder than ever, trying to juggle my growing practice and my very demanding family life. My son Kenan in 5th grade and my daughter Anya in 4th grade keep me busy with homework, school projects, field trips, Karate, Soccer, and Gymnastics after school. Of course, it all would not be possible without the help of my wonderful husband, Djamal. Things have been busy but wonderful on the home front. Professionally, it has been a real whirlwind for me as well. The demands of a busier schedule have challenged my body's limits, I had to work with a chiropractor to modify my work posture and habits, and my neck is better now. Hiring new staff members has been a difficult task for me, as I had to quickly find a new hygienist and a new clinical assistant at the same time because Hanna had to move out of state, and Marla wanted to spend more time with her family. We now have a wonderful energetic assistant Cristina, and a very nice and caring hygienist, Paige.
I appreciate all of your feedback and assistance in helping me hire the right people, as you all know, I am trying my very best to have a professional, permanent staff to serve you.
The office continues to grow. The staff at the office makes coming into work every day an absolute joy. I have been in many offices and worked with many staff members, and I personally feel that our office has the most hard working, kind, and warm-hearted people. We are a family practice and treat patients like they are our family. I feel we are very fortunate to have the likes of Candice, Cristina and Paige. They are very knowledgeable, caring and genuine. Candice has been with me for almost two years now; she is very resourceful with all accounts and insurance matters. Our new assistant Cristina is making sure your dental treatment is as comfortable as possible. She is married and has a one-year-old girl named Lucy. Paige, our hygienist, loves to get to know you on a personal level, she tries her hardest to give you a thorough and gentle teeth cleaning. She is also married and has two boys, 9-year-old Nolan and 10- year-old Hayden.
Many patients ask us if we treat adults as well as children when only their children or themselves are patients here. We are a true family practice; I have been a general practitioner with extended functions and sub-specialties since 1990, worked in a pediatric dental office setting in the meantime for eight years, and truly enjoy seeing children here at the office. My general skills include but not limited to all phases of restorative dentistry, TMJ treatment, extractions and minor surgical procedures, root canals, full mouth reconstruction, and cosmetic dentistry. I also work with great dental specialists when needed.
As the year comes to an end, many dental benefits go unused. I will offer a 10% discount on your out-off-pocket payment with this letter on work needing to be completed before the end of the 2008-year. We will be open between Christmas and New Year's Eve. Our appointment book is quickly filling up, so hopefully you will be able to take advantage of not only our discount, but also the benefits you are getting from work to help subsidize the cost of needed treatment.
I am happy and grateful to let you know that we still do not have to advertise outside of the office, as our most powerful source of patient referral is YOU! The referrals we get from existing patients not only help our practice grow but, most importantly, are a message that our patients are satisfied with our service as well, and that we are doing something right. I cannot express enough my satisfaction and gratitude as I feel I am on the right path to delivering the highest quality dental care and customer service in a fun and respectful atmosphere. Please feel free to inquire about our referral program; we want to thank you for your referral by offering you incentives.
We would like to wish you all a great holiday season and a happy and healthy new year. Thank you very much for your continued support. It is our pleasure to be at your service!
Dr. Soraya Bouzida